This sums it up

"The iPhone 4 vs. HTC EVO video making the rounds has gotten 1.7 million views, but when Best Buy found out it was their employee that made the video, they weren't so much amused as angry.

Corporate asked them to take the video down, but the employee Brian Maupin declined, saying that it didn't mention Best Buy anywhere. (It also didn't mention Best Buy in the description either.) But Best Buy suspended him, and now might be fired, claims NBC Action News."

Anyone in any form of customer service can relate to this. Sady so true.